Faq
Where do you ship to?
We currently ship to the United States, Canada, United Kingdom, and Australia. Orders placed outside these regions cannot be processed at this time.
How long does it take to process an order?
All orders are processed within 1–3 business days (Monday to Friday, excluding weekends and holidays) before being shipped.
How long does shipping take?
Once shipped, the estimated shipping (transit) time is 5–7 business days.
The total delivery time, including processing and shipping, is approximately 8–10 business days.
Do you ship to PO Box or military addresses?
No. We do not ship to PO Box addresses or military addresses, including APO, FPO, or DPO addresses.
Are taxes included in the product price?
Yes. All prices shown on our website include applicable taxes.
There are no additional or hidden fees charged at checkout.
What payment methods do you accept?
We accept major payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
All payments are securely processed through trusted payment providers.
What currency do you use?
All transactions on our website are processed in United States Dollars (USD).
What is your return policy?
You may request a return within 30 days of receiving your order, provided the item is unused, in original condition, and returned in its original packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs.
However, if the return is due to a defective, damaged, or incorrect item, Olurk will cover the return shipping cost.